People, AI or both. You choose what fits.

For more than thirty years we have been answering the phone for businesses. We do it with a team of highly experienced operators, 365 days a year. A real person and genuine human contact are still the standard. But of course we follow the technology closely, and it is moving fast. Alongside our experienced staff we now also deploy AI agents, or a combination of both. With over 30 years in this industry and more than 5 million calls handled, we are the leading inbound call centre in the Netherlands. With the strength of people and AI. You decide which approach suits you, and we are happy to advise.

View the packages
  • 30+ years of customer contact
  • 5 million+ calls handled
  • 45 colleagues in Rotterdam

Incoming call · Van Dijk Heating

AI agent on the call

00:00

    Example from the AI + Human package · generated voices

    Keeping what works

    Technology makes a lot possible. But a good phone call is still the work of people.

    A human voice senses when someone is unsure, hears what is not being said and can respond straight away to what a conversation needs. Sometimes a listening ear is enough. Sometimes a situation calls for insight, experience or a solution off the beaten track.

    That is the strength of personal contact, and we will not lose sight of it. Because for us, innovating does not mean replacing what works well. It means strengthening what can be better.

    And innovating too

    AI is changing how businesses stay reachable. The possibilities are unprecedented.

    AI agents answer without waiting times, are available day and night and are improving fast. We supply, script and manage the AI in-house and monitor it every day. At the same time, after 5 million+ calls we know exactly where the difference lies: the caller with an emergency, the customer who hesitates, the call that goes slightly differently from the script.

    That is why we offer both. Want an operator? You get an operator. Want an AI agent? We script and supervise it with the same knowledge we use to train our people. And if you choose the combination, 45 colleagues are ready to take over whenever needed.

    Four packages

    From fully human to fully AI. And everything in between.

    There is no single best choice, only the choice that suits your business, your callers and how much you want to manage yourself. You can always switch later.

    Package 01

    Human

    Our operators answer with your company name, just as you have known us to do for thirty years.

    €50

    per month, plus €2.75 per call

    Who answers
    An operator
    Script and instructions
    Drawn up with you, carried out by our team
    Availability
    Choose a time slot, from office hours to 24/7

    Time slot · monthly surcharge on €50

    • Office hoursincluded
    • Office hours + evenings until 21:00+ €35
    • Office hours + evenings + Saturday+ €50
    • 24/7+ €100
    • Outside office hours only

    OptionAI agent outside your chosen hours+ €15

    Choose this package

    Most chosen lately

    Package 02

    AI + Human

    An AI agent answers. In an emergency, with emotion, complex questions or at the caller's request, an operator takes over the call.

    €79

    per month, including 50 AI calls. €2.75 per live call

    Who answers
    AI agent, with an operator on standby
    Script and management
    By Telefoonaanname.nl, including handover rules
    Availability
    24/7

    The operator instantly sees what has already been discussed. The caller does not have to repeat anything.

    Choose this package

    Package 03

    AI Managed

    An AI agent handles your calls. We supply, script, manage and monitor it every day. You do not have to do anything yourself.

    €49

    per month, plus €0.95 per call. Including a monthly review with our specialist

    Who answers
    AI agent
    Script and management
    Fully by Telefoonaanname.nl
    Availability
    24/7

    Something changes in your business? One message and we update the script.

    Choose this package

    Package 04

    AI Self-managed

    We supply and set up the AI agent. After that, you adjust the texts, answers and transfer rules yourself, whenever you like.

    €39

    per month, plus €0.95 per call

    Who answers
    AI agent
    Script and management
    By you, with our setup as the basis
    Availability
    24/7

    Running into something? Our specialists are happy to help.

    Choose this package

    Available with every package

    • Diary managementAppointments straight into your calendar, with confirmation to the caller.
    • On-call rotaThe right on-duty colleague, alerted at the right moment.
    • Integration with your systemCRM, ticketing system or your own software, so the details land in the right place straight away.

    Add-ons such as diary management, an on-call rota and system integration can be chosen separately with every package. Direct call transfer costs €0.75 per transferred call. All prices exclude VAT. Try our service free for a week.

    Side by side

    The four packages compared.

    FeatureHumanAI + HumanAI ManagedAI Self-managed
    Price per month€50 plus €2.75 per call€79 incl. 50 AI calls, €2.75 per live call€49 plus €0.95 per call€39 plus €0.95 per call
    Call transfer€0.75 per transferred call€0.75 per transferred call€0.75 per transferred call€0.75 per transferred call
    Who answersOperatorAI agent, operator takes overAI agentAI agent
    Human takeover during the callAlways a personYes, based on your handover rulesTransfer to your own teamTransfer to your own team
    Script written byTelefoonaanname.nl, together with youTelefoonaanname.nl, together with youTelefoonaanname.nl, together with youBasis by us, the rest by you
    ChangesVia us or the customer portalBy usBy usBy you, whenever you like
    Daily quality controlBy our teamBy us, every dayBy us, every dayBy you, with our support
    AvailabilityTime slot of your choice, up to 24/724/724/724/7
    Report in portal, email and appYesYesYesYes
    Often chosen byBusinesses with personal or sensitive callsBusinesses with lots of routine and the occasional emergencyBusinesses with mostly standard questions that want to be fully taken care ofBusinesses with an affinity for scripting

    All in-house

    We do not have the AI built somewhere else. We do it ourselves, in Rotterdam.

    An AI agent is only as good as the script, the boundaries and the supervision behind it. That is why we outsource nothing. The same people who have been answering your phone for years also write and supervise your AI.

    1. 01

      Supply

      We supply the AI agent and the phone number. You forward your calls: always, after a delay or only when busy.

    2. 02

      Script

      Our script writers translate your business, services and frequently asked questions into a call script. With more than thirty years of practical knowledge per industry.

    3. 03

      Manage

      New opening hours, an extra service, a colleague who leaves: we take care of it. Or you do it yourself, if you prefer.

    4. 04

      Monitor daily

      We review calls, track down errors and missed questions, and improve the script. Every day.

    5. +45

      People on standby

      45 colleagues can support the AI whenever needed. When it is busy, in an emergency or when a caller simply wants a person.

    Operators with headsets at work in a bright office in Rotterdam, with the Erasmus Bridge in the background

    Services

    What we can do for you

    Telephone answering

    Answering with your company name, noting who called and why, and reporting back straight away by email and app.

    Human · AI

    Direct call transfer

    With a warm introduction: who is calling and what about. You decide whether to take the call. €0.75 per transferred call.

    Human · AI

    Outsourced customer service

    First-line questions fully handled, complex questions neatly prepared for your second line.

    Human · AI

    Diary management

    Scheduling and rescheduling appointments and filling empty slots. We work with most digital calendars.

    Human · AI

    24/7 emergency service

    Telling a real emergency apart from a question that can wait until tomorrow, and alerting the on-call engineer according to the rota.

    Human · AI

    Business landline number

    A fixed business phone number for your company, for example because you only have a mobile number and want a different image. We can supply regional numbers such as 010 or 020, or non-geographic numbers such as 085.

    AI intercom

    An AI agent behind your intercom that speaks to visitors and connects them to the right person.

    AI

    Periodic reports

    On request, we provide tailored reports for processing within your organisation.

    Customer portal and app

    Every call at your fingertips.

    Whether an operator or an AI agent took the call, the report is waiting straight away in your inbox, the app and the customer portal. You can see who called, what about, and whether it has been handled or you still need to call back.

    • Instant notificationA push notification for every completed call. You recognise emergencies instantly by the red label.
    • Availability with one swipeIn a meeting or on holiday? One swipe and it is in our system straight away.
    • Everything on recordSummary, caller details and, if you wish, the recording and transcript.
    • Portal for everything elseYou manage messages, invoices, company instructions and staff yourself in the customer portal.

    Available for iPhone and Android.

    Call detail in the app: summary of an emergency report, a call-back button and the caller's details
    Call list in the app showing the caller, a short summary and labels such as Emergency, Call back and Transferred for each call
    Example with fictional calls. The app is in Dutch.

    The knowledge behind it

    More than five million calls teach you what a script needs.

    When this industry was still in its infancy in the early nineties, we were one of the first. We know which questions an installer gets on a cold Monday morning, how a practice wants its triage and when a law firm would rather have nothing written down.

    That knowledge goes into every script we write, for our operators and for our AI agents.

    Years of experience in customer contact
    30+
    Calls handled
    5M+
    Colleagues behind the AI
    45
    Days a year available
    365

    Who we work for

    For multinationals, SMEs and freelancers. Every customer is welcome.

    Our customers work in a wide range of industries, and every customer is welcome. We work for lawyers, notaries, estate agents, installers, construction companies, housing associations, online shops, trading companies, restaurants, all kinds of healthcare practices and many more. Some names may appeal to the imagination more than others, but every customer is equally important to us.

    • Besix Nederland
    • Dura Vermeer
    • Middelwateringbouw
    • VVV Nederland
    • RAI Amsterdam
    • Kooijman Autar Notarissen
    • Adobe
    • De Vries en Verburg
    • Econocom
    • Ekelmans Advocaten
    • Cees Advocaten
    • iLost
    • KLM
    • ElderCare
    • Wij zijn Visser Elektrotechniek
    • HB&F Rental Services
    • Solar Concept
    • RugZorg Kliniek
    • Bunnik Groep
    • Sauter

    Frequently asked questions

    What business owners ask us.

    I am already a customer. What changes for me?

    Nothing, unless you want it to. Our operators will keep answering for you. If you would like to add AI, for example for evenings and weekends, you can do so within the Human package or by switching to another package. Your contact person, portal and app stay the same.

    Which option should I choose?

    That depends on your callers, the type of calls and how much you want to manage yourself. In an introductory meeting we go through the options together. The choice is yours.

    Will my callers notice they are talking to AI?

    Yes, and that is deliberate. The AI agent introduces itself as a digital assistant. That is honest towards your callers and in line with the European AI rules.

    Who writes and supervises the AI agent?

    We do, in-house in Rotterdam. We supply the AI, write the script, manage it and monitor the calls every day. If you choose the AI Self-managed package, we set everything up and you can make changes yourself afterwards.

    Can I switch packages later?

    Yes. You can, for example, start with the Human package and later move to AI + Human, or the other way round. We plan the switch together with you.

    How do I forward my calls?

    You get your own forwarding number. You choose direct forwarding, delayed forwarding (only after a number of rings) or forwarding when busy. You switch it on and off yourself, whenever you like.

    What about privacy and recordings?

    You decide what is recorded and for how long. We sign a data processing agreement and work in accordance with the GDPR. For sensitive sectors it is also possible without a recording, with just a summary.

    How quickly can I go live?

    With operators, often within two hours. For an AI agent, we first draw up the script and test it together with you. As soon as you are satisfied, you forward your calls.

    Get acquainted

    Experience it yourself.

    Call us and speak to an operator, or call our AI number and hear what an AI agent sounds like. Or leave your details and we will call you back.

    Speak to an operator+31 10 258 10 10 Speak to our AI agent+31 10 302 49 99 Email usinfo@telefoonaanname.nl

    Head officeStrevelsweg 700-614
    3083 AS Rotterdam, the Netherlands

    We only use your details to contact you about your request.

    About us

    The people behind Telefoonaanname.nl

    We are service providers, with a passion for our company, our product and our customers. With more than thirty years of experience in this field, we are a leader in answering, processing and reporting back on phone calls.

    When this industry was still in its infancy in the early nineties, we were one of the first players in the market. Back then we set up our first call centre, focused on incoming, or inbound, phone traffic. Although we had far fewer technical possibilities in those early days than we do now, the core of our telephone service has stayed the same: having high-quality phone conversations and reporting back on them clearly. Listening to our customers and continuing to improve our service.

    Besides being call centre specialists, we are above all service providers. At telefoonaanname.nl the customer comes first and a high standard of quality applies. We value an honest and pleasant relationship with our customers, colleagues, suppliers and employees.

    Edwin Smit and Monique Dekkers